NMIXX - Heavy Serenade [5th EP Album - Platform POCA Ver.]

All sales are final. We do not accept returns or exchanges on K-Pop albums or K-Beauty products.

• Collectible items: Many K-Pop albums include random inclusions like photocards and limited inserts. Once opened, these items can’t be verified or replaced, and returning them would be unfair to other customers.

• Hygiene & safety: K-Beauty products are personal-use items. For safety and quality reasons, we cannot restock or resell any products once they leave our store.

• Quality assurance: This policy helps ensure every customer receives brand-new, untouched items.
  

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we’ll make it right.