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FAQ

Do you ship worldwide?

Yes! We can ship anywhere in the world as long as your country doesn't have any mail restrictions from the U.S. Visit the USPS website to see if your country is accepting mail from the U.S!

When will I receive my order?

Most orders are shipped within 3-6 days. While domestic packages will most likely arrive 7-12 days after the order was placed, shipping times for international packages can vary anywhere from 1 week to 4 months. Delays within USPS may affect these times. 

PRE-ORDERS

Preorders typically arrive 1–3 weeks after the official Korean release date due to international shipping and customs processing.

Can I get a refund for my order?

Unfortunately, all sales are final and returns, cancellations, and exchanges are not accepted. Exceptions include if your order arrives damaged or products are defective. Please contact us if you have any issues with your order!

Are your albums official?

Yes. All of our albums and merchandise are 100% authentic and sourced directly from official distributors in Korea and Asia.

Why are some albums priced higher than others?

Pricing can vary based on import costs, limited editions, exclusive inclusions, and shipping fees from overseas.

Do you sell official lightsticks?

Yes, we only carry official lightsticks when available from companies such as HYBE, SM Entertainment, JYP Entertainment, and YG Entertainment, and many more.

Do albums count towards Hanteo or Gaon charts?

All albums are imported from Hanteo certified distributors. All in-store and online album purchases contribute towards the Hanteo and Circle album charts.